Flight

Terms and Conditions

The flight.co.tz website and its app are owned by DGM Aviation Software ltd. (hereafter DGM). The following Terms and Conditions apply generally to all services offered on the flight.co.tz website and app. Please ensure you carefully read the Terms and Conditions. The use of DGM services or payments through DGM services for any of the Flight Tickets, Accommodation, Car Hire, Transfers and other services offered confirms acceptance of these terms and conditions.

• DGM acts as a technical solution provider for the airlines, accommodation providers, car hire companies, transfer companies and other tourism related service providers (the ‘service provider/s’)
• By booking with DGM, you enter a contract directly with the selected service provider/s.
• Bookings are subject to the airlines, accommodation providers, car hire companies, transfer companies and other tourism related service providers’ terms and conditions, and policies and you should read these before proceeding with your booking. You can find a link to their conditions on the DGM operated websites and apps.

ROLE AS TECHNICAL SERVICE PROVIDER

• Our role as technical service provider is limited to process necessary data for executing bookings, payments and other booking related procedures.

OFFER TO PURCHASE AND CONTRACT

• Booking through the DGM operated website or app is your acceptance of the conditions of the service provider.
• A contract for the service arises directly between you and the airlines, accommodation providers, car hire companies, transfer companies and other providers. A reservation is confirmed only when the service provider sends you a confirmation email and itinerary indicating that your booking has been accepted, and processed your card payment. It is not until you receive a booking confirmation email from the service provider.
• It is your obligation to make sure all dates, flights or other services selected are correct. It is your responsibility personal passenger information is entered correctly. Possible input mistakes have to be communicated directly with the service provider. It is not DGM obligation to get involved in this process.
• Airlines’ schedules may change and flights may be delayed or cancelled for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions, network changes and late inbound aircraft. Accordingly, DGM does not guarantee that the airlines, will be able to carry you and your baggage in accordance with the date and time of the flights specified in your booking. Please ensure that accurate passenger details are provided when you make your booking so any changes can be notified to you.
• By using DGM technologies you warrant that you are at least 18 years old.
• The service providers or payment providers have the right to accept or reject bookings at their discretion.
• DGM does not accept any liability of whatever nature, whether in contract, or otherwise, for the acts, omissions or default, whether negligent or otherwise, of any represented service provider/s.

NO LIABILITY

• Any changes to airlines, accommodation providers, car hire companies, transfer companies and other providers’ schedules / services (including delays) are under the service provider’s management and are not DGM’s fault or responsibility.
• Airlines, Accommodation Providers, Car Hire Companies, Transfer Companies and other Providers’ Rules and Conditions of Service Provision apply.

FOR AIRLINES AND FLIGHTS

• For each flight booking there are additional airline flight (or fare) rules specific to that flight. They may, for example, state that the ticket cannot be cancelled or is non-refundable, and have other information relating to itinerary and refunds. You should read the flight rules for each ticket. You can find the relevant flight rules when you progress through the booking path.
• You are responsible for complying with the airline’s rules in relation to check-in times, reconfirmation of flights or other matters. We accept no responsibility for any issue arising due to non-compliance with rules set by the airline.
• Some airlines may not accept you if you need special assistance, or may apply additional fees for providing special assistance. Dangerous goods are prohibited on all flights. Pets cannot be carried as luggage.
• Adding your frequent flyer details to your booking does not indicate or guarantee that the selected fare is eligible for frequent flyer points or that the airline will award points for your flight.

FLIGHT TICKET FARES AND TAXES

The flight fare price, taxes and booking fee as displayed in the booking summary are added together to form your final quotation. Prices displayed include pre-paid taxes only where specified and are subject to airlines availability.

Some taxes and surcharges are not pre-payable; it is your responsibility to pay these to the airlines when required.

Fares and taxes are subject to change and are not guaranteed until you receive a confirmation email when your credit card will be charged. Any fare or tax change will be notified to you prior to you completing the booking. Upon successful confirmation, you will be charged the booking price that is displayed in your final booking summary immediately before you click ‘Book It’.

Airlines’ fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply.

IDENTIFICATION, PASSPORT & VISA REQUIREMENTS

These are the responsibility of all individual travellers.

For domestic flights the name of the booked passenger must match the passenger's photo ID provided at check-in.

When you make an international flight booking it is your responsibility to ensure that the booking name appears exactly as it does in your passport. DGM takes no responsibility for names entered in any variation other than what is on your passport and in the same order.

You must ensure your passport has a validity of at least six months from the date of arrival into any country.

You are responsible for ensuring that you meet the passport, visa, health and other documentation requirements, current at the time of travel, of the countries you wish to visit and those that you transit (even if it is for a plane change).

DGM will not accept any responsibility if you are denied boarding or deported due to non-fulfilment of the above.

CANCELLATIONS AND AMENDMENTS

The airlines’ policy on cancellations and amendments will be displayed on the booking page. If you need to change or cancel your flight, it is your responsibility to contact the airline directly.

Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes. In most cases, airlines will charge a cancellation fee (in some instances this may be 100% of the fare). Airlines, accommodation providers, car hire companies, transfer companies and other providers’ refunds may take up to 12 weeks to be processed by the service providers and this is beyond our control.

Refunds are due to you directly from the service provider.

ABOUT OUR LIABILITY

• DGM makes every effort to ensure all information displayed on the site is accurate; however, as considerable information is accessed from our suppliers, and in many cases directly maintained by said suppliers, DGM is unable to guarantee the accuracy of all information nor is DGM able to guarantee that the site is free of errors or faults.
• DGM reserves the right to change flight information published on the site at any time. DGM is not liable to you or any other person for any loss resulting directly or indirectly from the use of a linked site.

GENERAL

• The laws of the United Arab Emirates govern these terms and conditions and you submit to the non-exclusive jurisdiction of the courts in the UAE.
• DGM may change or modify all or any part of these terms and conditions by posting changes to the site. These conditions were last updated on 07/06/2017